Bynder

Enterprise Customer Onboarding Manager

Amsterdam, Remote. Posted 2 months ago

The role

You will lead complex enterprise implementations for high-ARR global brands. You will manage project scope, taxonomy governance, and strategic AI integrations to drive time-to-value.

What you will do

  • Lead complex enterprise implementations across multiple stakeholders and workstreams.
  • Modify standard onboarding methodologies for unique enterprise client profiles.
  • Lead interactive workshops for requirement gathering and taxonomy governance.
  • Lead the adoption of AI tools to scale enterprise workflows.
  • Drive rapid time-to-value to support Net Retention targets.
  • Identify high-ARR expansion leads for Sales.
  • Collaborate with Product and Engineering to resolve complex implementation issues.
  • Orchestrate resources across Product, Engineering, and Sales.
  • Forecast resource requirements and monitor project budgets.
  • Maintain project data hygiene within internal tracking systems.

Required qualifications

  • Proven track record of managing onboarding programs or implementation consulting for Tier 1 and Tier 2 SaaS customers.
  • Technical aptitude for solving enterprise architecture and ecosystem connectivity challenges.
  • Deep knowledge of APIs, integrations, or SDK configurations.
  • Strategic AI literacy.
  • Fluency in English.
  • Willingness to travel as needed.
  • Ability to work from the Amsterdam office at least two times a week.
  • Systemic thinking and problem-solving skills.
  • Self-sufficiency mindset to operate with near-total autonomy.
  • High EQ with mastery of oral and written communication.
  • Ability to act as a trusted advisor to C-level stakeholders.

Nice to have

  • Proficiency in German or French

Benefits

  • Challenging and inspiring work environment
  • Learning and Development budget
  • Commuting budget
  • Mental Health and Well-being Support
  • Bynder Love stipend
  • Unlimited vacation policy
  • Volunteer Time Off
  • Team and Company activities
  • Complimentary Lunches and Snacks

About the company

Bynder provides a DAM platform that serves as a strategic engine for brand governance and control. The company has a global team of 600+ employees serving 4,000+ organizations.