Account Manager

The role

You will own customer relationships after conversion to ensure engagement and platform value. You will manage renewals, drive expansion and upsells, and provide training through Microsoft Teams.

What you will do

• Become a product expert across the entire platform
• Take handoff of newly converted accounts from Onboarding
• Build relationships from daily users to executive sponsors
• Own renewals across your book
• Identify and close expansion
• Monitor adoption and provide account level training
• Drive upsell into accounts
• Hold multiple customer sessions per day through Microsoft Teams
• Run regular business reviews
• Share feedback and issues with product and engineering teams

Required qualifications

• 2+ years in account management, customer success, another post sale role at a software company, or equivalent experience in another customer facing role
• 2+ years of proposal development and capture experience
• A track record of owning renewals and finding expansion inside an existing book of business
• Familiar with government contracting, our products, and the problems they solve for our customers
• Strong analytical mindset
• Fantastic communication and interpersonal skills
• The ability to operate with high horsepower, be adept at frequent context switching and working on multiple customer accounts at once, and ruthless prioritization

Nice to have

• Prior experience in startups
• Exposure to technical domains like AI or SaaS
• Prior experience in GovCon
• Hands-on experience using AI tools to automate or enhance workflows

Benefits

• Health, dental, vision insurance
• 401K & company match
• Paid time off and holidays
• A collaborative and supportive team culture

About the company

GovDash helps businesses win and deliver government contracts that advance American interests. Their AI platform is a single, secure, workflow-driven system for the full contracting lifecycle.