Account Executive, Expansion L2

The role

You will own a book of existing eCommerce accounts to drive expansion and upsells. You will manage a high-velocity inbound pipeline and partner with Customer Success and Product teams to identify automation opportunities.

What you will do

• Own a book of existing eCommerce accounts, focusing on expansion and upsells.
• Drive the full sales cycle from demo to close for add-on and new product sales.
• Manage a high-velocity inbound pipeline, with some outbound to existing accounts.
• Partner cross-functionally with Customer Success and Product teams.
• Use data to identify upsell opportunities and prioritize outreach.
• Ask pain-point questions to uncover growth potential within each account.
• Optimize sales process to improve deal velocity and hit quota.

Required qualifications

• 2 to 3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech.
• Proven track record of hitting and exceeding quota in a fast-paced, high-volume environment.
• Ability to manage a high volume of accounts and multiple deals simultaneously.
• Ability to ask strategic, pain-based questions.
• Data-driven mindset.
• Ability to move quickly from demo to close.
• Excellent time management and prioritization skills.
• Tech-savvy and naturally curious.
• Strong communication skills across written, verbal, and presentation formats.

Nice to have

• Experience working directly with eCommerce merchants or within a tech startup.
• Background in running or advising online stores/brands on best practices.

Benefits

• 5-week vacation
• Paid sick leave (15 days)
• 6 weeks full remote/year
• Paid parental leave (16 weeks)
• CAD $400/month for lunch expenses
• Private health insurance and retirement pension
• Up to CAD $900 to set up your workstation at home
• Up to CAD $2600 of learning material and wellness support per year
• Online company-wide summit every quarter
• Offsite team retreats and company retreats once per year
• Access to premium AI tools
• Annual L&D budget

About the company

Gorgias is building a unified AI agent platform for Conversational Commerce. The company focuses on making shopping personal, seamless, and intelligent through deep product expertise and AI.