Gorgias

AI Deployment Manager, Commercial

Toronto. Posted 3 days ago

The role

You will manage the full onboarding of your assigned customers, from sales handover through configuration, training and activation. You will run discovery and implementation sessions and guide customers on Helpdesk and AI Agent.

What you will do

  • Run discovery and implementation sessions for your book of business.
  • Build solutions with customers using a consultative approach.
  • Design AI Agent adoption roadmaps for each customer.
  • Drive activation and reduce time to value.
  • Act as the primary liaison between customers and internal teams.
  • Manage integrations with the customer's ecommerce tech stack.
  • Set milestones and workback schedules to manage project timelines.
  • Turn support metrics and AI outcomes into business impact for executives.
  • Document customer interactions, configurations and learnings.
  • Identify roadblocks and coach L1/L2 peers.

Required qualifications

  • 3 to 5+ years in SaaS as an implementation manager or similar post-sales role.
  • 3 to 5+ years overseeing project timelines.
  • Ability to manage 25 to 30 accounts at once with high autonomy.
  • Exceptional communication and executive presence.
  • Understanding of how ecommerce platforms and integrations work.
  • Interest in technology, automation and AI in customer support.

Nice to have

  • Ecommerce experience.
  • Familiarity with Shopify and common ecommerce tech stacks.

Benefits

  • 5-week vacation, following each country's PTO laws.
  • Paid sick leave.
  • Paid parental leave (16 weeks).
  • MacBook Air.
  • Health insurance with Sunlife and RRSP matching with Wealthsimple.
  • Up to $900 CAD to set up a home workstation.
  • Up to $2600 CAD of learning material per year, including individual coaching.
  • Quarterly company-wide online summit.
  • Annual offsite team and company retreats.
  • Premium AI tools (ChatGPT, Claude, Granola and others) and an annual L&D budget.

Before you apply

  • Applicants must agree that Gorgias may collect and process personal data for recruiting, per the Applicant Privacy Policy.

About the company

Gorgias is building a unified AI agent platform for conversational commerce that sells, supports and re-engages customers. The company's flagship products are Helpdesk and AI Agent.