Gorgias

Account Executive, Expansion - L1

Toronto. Posted a month ago

The role

You will own a book of existing eCommerce accounts to drive expansion and upsells. You will manage a high-velocity inbound pipeline and partner with Customer Success and Product teams to identify automation opportunities.

What you will do

  • Own a book of existing eCommerce accounts, focusing on expansion and upsells.
  • Drive the full sales cycle from demo to close for add-on and new product sales.
  • Manage a high-velocity inbound pipeline, with some outbound to existing accounts.
  • Partner cross-functionally with Customer Success and Product teams.
  • Use data to identify upsell opportunities and prioritize outreach.
  • Ask pain-point questions to uncover growth potential within each account.
  • Optimize sales process to improve deal velocity and hit quota.

Required qualifications

  • 1-2 years in a BDR or customer-facing sales role
  • Proven track record of hitting and exceeding quota in a fast-paced, high-volume environment
  • Ability to manage a high volume of accounts
  • Ability to ask strategic, pain-based questions
  • Data-driven mindset
  • Ability to move quickly from demo to close
  • Excellent time management and prioritization skills
  • Tech-savvy and naturally curious
  • Strong communication skills across written, verbal, and presentation formats

Nice to have

  • SaaS or eCommerce tech experience
  • Experience working directly with eCommerce merchants or within a tech startup
  • Background in running or advising online stores/brands on best practices

Benefits

  • 5-week vacation
  • Paid sick leave (15 days)
  • 6 weeks full remote/year
  • Paid parental leave (16 weeks)
  • CAD $400/month for lunch expenses
  • Private health insurance
  • Retirement pension
  • Up to CAD $900 to set up your workstation at home
  • Up to CAD $2600 of learning material and wellness support per year
  • Online company-wide summit every quarter
  • Offsite team retreats and company retreats once per year
  • Access to premium AI tools

About the company

Gorgias is building a unified AI agent platform for Conversational Commerce. The company focuses on making shopping personal, seamless, and intelligent through deep product expertise and AI.