Gorgias

GTM Engineer - Growth

Toronto. Posted 21 days ago

The role

You will own AI agents that run GTM workflows, moving them from manual processes to reviewed agents. You will build and maintain agents for lead and account work using the Cortex agent stack and other automation tools.

What you will do

  • Build and improve end-to-end GTM workflows using the context layer, app and service repositories, MCPs, and automation tools.
  • Build custom agents and reusable agent skills on the Cortex stack and custom builds.
  • Build and maintain agents for lead and account work including outbound reply handling, audience building, and referral routing.
  • Map the Sales and Marketing workflow backlog and deliver chosen options for business owners.
  • Improve live agents by tuning prompts and skills, reading performance data, and fixing regressions.
  • Debug broken workflows across Cargo, HubSpot, Customer.io, and other GTM tools.
  • Connect agents to systems through APIs and workflows using n8n, Clay, or custom code.
  • Help Sales and CS teams adopt agents through design and training.
  • Work with other GTM Engineers to ensure agents run on clean CRM data.

Required qualifications

  • 3+ years in a technical GTM, RevOps, or growth engineering role with production automations.
  • Hands-on with LLM applications including prompt design, tool or function calling, and reviewing output quality.
  • Solid SQL and Python or JavaScript.
  • Comfortable working with REST APIs.
  • Working knowledge of outbound or engagement tools like Cargo, Dust, Apollo, Lemlist, Instantly, or Customer.io.
  • Fluent English.

Nice to have

  • Experience building custom agents
  • Familiarity with a modern data stack (BigQuery, dbt, Segment, Airbyte, Hightouch)
  • Experience with n8n, Clay, or a similar automation tool
  • French is a plus for the Paris team

Benefits

  • 5-week vacation plus 2 weeks RTT
  • Paid sick leave
  • Paid parental leave (16 weeks)
  • MacBook Pro
  • Personal credit card to buy lunches via Swile
  • Private health insurance via GAN
  • Up to €700 to set up your workstation at home
  • Up to €2000 of learning material and wellness support per year
  • Online company-wide summit every quarter
  • Annual offsite team retreats and company retreats
  • Access to premium AI tools

About the company

Gorgias is building a platform featuring a unified AI agent that sells, supports, and re-engages customers. They focus on Conversational Commerce to turn brand interactions into personal, seamless, and intelligent relationships.

GTM Engineer - Growth at Gorgias | JobZoey