Account Executive, Expansion

The role

You will own a book of existing eCommerce accounts to drive expansion and upsells. You will manage a high-velocity inbound pipeline and partner with Customer Success and Product teams to identify automation opportunities.

What you will do

• Own a book of existing eCommerce accounts, focusing on expansion and upsells.
• Drive the full sales cycle from demo to close for add-on and new product sales.
• Manage a high-velocity inbound pipeline, with some outbound to existing accounts.
• Partner cross-functionally with Customer Success and Product teams.
• Use data to identify upsell opportunities and prioritize outreach.
• Ask pain-point questions to uncover growth potential within each account.
• Optimize sales process to improve deal velocity and hit quota.

Required qualifications

• 1-2 years in a BDR or customer-facing sales role
• Proven track record of hitting and exceeding quota in a fast-paced, high-volume environment
• Ability to manage a high volume of accounts
• Ability to ask strategic, pain-based questions
• Data-driven mindset
• Ability to move quickly from demo to close
• Excellent time management and prioritization skills
• Tech-savvy
• Strong communication skills

Nice to have

• SaaS or eCommerce tech experience
• Experience working directly with eCommerce merchants or within a tech startup
• Background in running or advising online stores/brands on best practices

Benefits

• 5-week vacation
• Paid sick leave (15 days)
• 6 weeks full remote/year
• Paid parental leave (16 weeks)
• CAD $400/month for lunch expenses
• Private health insurance
• Retirement pension
• Up to CAD $900 to set up your workstation at home
• Up to CAD $2600 of learning material and wellness support per year
• Online company-wide summit every quarter
• Offsite team retreats and company retreats once per year
• Access to premium AI tools

About the company

Gorgias is building a platform featuring a unified AI agent that sells, supports, and re-engages customers for ecommerce brands.