Gorgias

AI Deployment Manager, Enterprise

Paris. Posted a month ago

The role

You will manage the end-to-end onboarding process for a book of business, from sales handover through configuration and activation. You will drive adoption of Helpdesk and AI Agent products by designing implementation roadmaps and providing consultative guidance to customers.

What you will do

  • Conduct in-depth discovery and implementation sessions for a book of business.
  • Build customized solutions for customers using a consultative approach.
  • Design and drive AI Agent adoption roadmaps and automation rollout.
  • Drive activation ratio and reduce time to value through expert configuration.
  • Establish trust by demonstrating product knowledge and communicating business impact.
  • Act as the primary liaison between customers and internal teams.
  • Manage integrations with ecommerce tech stacks and troubleshoot issues.
  • Drive project timelines through milestone setting and workback schedules.
  • Analyze e-commerce customer data to build executive-ready narratives.
  • Document customer interactions, configurations, and learnings.

Required qualifications

  • 3–5+ years in SaaS as an implementation manager or similar post-sales role.
  • 3–5+ years crafting and overseeing project timelines.
  • Ability to manage 25-30 accounts simultaneously with a high degree of autonomy.
  • Exceptional communication, interpersonal, and executive presence.
  • Understanding of how ecommerce platforms and integrations work.
  • Passion for technology, automation, and the future of AI in customer support.
  • Ability to keep up with new product developments and process changes.
  • French Bilingual (C1) is a must

Nice to have

  • Ecommerce experience
  • Familiarity with Shopify and common ecommerce tech stacks

Benefits

  • Access to premium AI tools (ChatGPT, Claude, Granola & others)
  • Annual L&D budget

About the company

Gorgias is building a platform featuring a unified AI agent that sells, supports, and re-engages customers. The company focuses on Conversational Commerce to make shopping feel more natural and connected.