Enterprise AI Solutions Manager - Named Accounts

The role

You will own a portfolio of approximately 40 enterprise customers, including high-complexity accounts. You will act as a senior partner to drive product adoption, manage retention, and guide customers through AI and automation implementations.

What you will do

• Own a portfolio of ~40 enterprise customers, including ~10 high-complexity accounts
• Build relationships with senior stakeholders and decision-makers
• Lead QBRs and long-term account planning tied to business outcomes
• Navigate complex customer environments with multiple stakeholders
• Drive advanced adoption of AI, automation, and integrations
• Guide customers through complex implementations and custom workflows
• Act as a strategic advisor on scaling support operations
• Own retention for high-value accounts
• Identify risks early and drive recovery plans
• Partner with Sales on expansion opportunities

Required qualifications

• 5+ years in Customer Success, Implementation, Consulting, or similar
• Experience managing complex enterprise customers
• Strong project management and problem-solving skills
• Comfortable operating both strategically and hands-on
• Able to influence stakeholders and drive outcomes without authority
• Curious, structured, and highly ownership-driven

Nice to have

• Experience with ecommerce or support operations

Benefits

• Access to premium AI tools (ChatGPT, Claude, Granola & others)
• Annual L&D budget

About the company

Gorgias is building a platform for Conversational Commerce using a unified AI agent. The company focuses on making shopping personal, seamless, and intelligent through AI and product expertise.