Senior FullStack Engineer

The role

You will design, build, and scale an AI-driven platform for automated e-commerce support and sales. You will architect the AI agent platform and implement monitoring and observability strategies.

What you will do

• Architect and evolve the AI agent platform for scalability, resilience, and high availability
• Design and implement monitoring and observability strategies using tools like Datadog or Grafana
• Collaborate across teams to integrate AI-driven features into the customer support ecosystem
• Optimize system performance, resource usage, and cost-effective solutions
• Contribute to strategic decision-making on system design and long-term scalability
• Mentor junior engineers and help shape the engineering culture

Required qualifications

• 4+ years of experience building and maintaining scalable web applications
• Deep expertise in system design, microservices, cloud-native and event-driven architecture
• Strong experience in TypeScript, Node.js, React, and cloud computing platform
• Hands-on experience with monitoring and logging tools (Datadog, Prometheus, OpenTelemetry, etc.)
• Proven ownership over large-scale projects, from design to deployment
• Experience working in a cross-functional, product-focused team

Benefits

• 5-week vacation
• Paid sick leave
• Paid parental leave
• MacBook Pro
• Private health insurance
• Monthly lunch stipend of $300 gross added to your salary
• Up to €700 (gross) to set up your workstation at home
• Up to €1,500 of learning budget
• FitPass yearly membership
• Online company-wide summit every quarter
• Offsite team retreats and company retreats once per year
• Access to premium AI tools (ChatGPT, Claude, Granola & others)

About the company

Gorgias is building a platform for Conversational Commerce using a unified AI agent. The company focuses on quality, experience, and re-engagement to turn brand interactions into relationships.