Principal Product Marketing Manager, Customer Success and Staircase

The role

You will drive go-to-market success for Customer Success and Staircase products by owning positioning, messaging, and launch strategy. You will equip Sales and Success teams and synthesize market insights to inform product strategy.

What you will do

• Own the Customer Success and Staircase product marketing strategy
• Develop positioning and messaging for executive and technical audiences
• Lead the joint Customer Success and Staircase narrative through integration
• Own end-to-end go-to-market and lead cross-functional teams through launches
• Equip Sales and Success teams with enablement materials
• Synthesize customer, market, and competitive insight to inform product strategy
• Represent the product area in executive narratives, keynotes, conferences, and analyst engagements
• Pioneer AI-native ways of working inside the PMM function

Required qualifications

• 10+ years of product marketing experience in B2B tech
• Exceptional positioning, writing, and storytelling
• Deep experience marketing to enterprise audiences
• Hands-on AI fluency

Nice to have

• SaaS preferred
• A knack for design and the ability to work fluently in Figma and Canva
• Experience vibe coding prototypes, landing pages, and product imagery
• Experience with light video creation and editing

Benefits

• Fully covered medical premiums (employee-only)
• Flexible PTO
• 401(k) plan
• Dental and vision coverage
• Remote work options
• $10,000 lifetime fertility stipend
• Access to coworking spaces around the globe
• Recharge Holidays - one long weekend each quarter

About the company

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy.