Senior Atlas Data Analyst

The role

This person will reconstruct renewable bases, build baseline performance methodologies, and deliver QBR analytics. They will work with teams like Solution Design Architect, Forward-Deployed Engineering, and customer finance.

What you will do

• Lead the Atlas Diagnostic Data Request call
• Normalize, deduplicate, and reconcile accounts, contracts, and opportunities
• Assign a data confidence rating that gates commercial pricing
• Break renewal performance into resolution, close, and conversion drivers
• Decompose erosion into customer loss, product loss, and downsell net of upsell
• Benchmark the customer against itself over time and against peer comparators
• Build the parity performance rate against which the do-nothing case and Atlas performance fee will be measured
• Document and defend methodology against customer finance challenge
• Supply inputs that drive the capacity and cost-to-serve model
• Transfer data findings, lineage, joins, exclusions, and known defects to Forward-Deployed Engineering

Required qualifications

• Bachelors Degree (or equivalent experience) and/or 8 years of related experience
• 3–7 years in sales and renewal analytics, renewals operations, or quantitative consulting
• Advanced Excel
• Proven experience producing defensible results from imperfect, incomplete third-party data
• Working knowledge of subscription and recurring revenue mechanics — ARR, GRR/NRR, contract term structures, auto-renewal, downsell, expansion
• Ability to explain a methodology to a skeptical finance counterpart and hold the position under challenge

Nice to have

• Direct experience in renewals, customer success, or subscription revenue operations
• SQL and direct experience querying commercial data warehouses
• Data preparation platforms (Alteryx, dbt, or equivalent)
• BI tooling to an executive readout standard — Power BI, Tableau, or equivalent
• Salesforce and Gainsight familiarity
• Exposure to performance-based or gainshare commercial structures

Benefits

• Full health coverage (including OPD)
• Wellness and mental health resources
• Flexible remote work options
• Childcare assistance
• Recharge Holidays - one long weekend each quarter

About the company

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy.