Staff Security Operations Engineer

The role

You will mature the security operations program by owning detection strategy, leading major incident response, and mentoring analysts and engineers. This role involves working with DevOps, Engineering, and IT in a cloud-first environment.

What you will do

• Own complex or high-severity incidents from triage through post-incident review
• Lead incident response for significant security events
• Conduct host, network, and memory forensics
• Embed security controls into infrastructure, CI/CD pipelines, and system design
• Mentor analysts and engineers to increase technical depth and independence
• Translate technical findings into actionable insight for executive leadership and customers
• Assess, select, and integrate security tools like SIEM, EDR, and SOAR

Required qualifications

• 6+ years of experience in security operations
• Proven experience leading or mentoring a team
• Deep expertise with SIEM, EDR, and SOAR platforms
• Strong incident response leadership experience
• Solid understanding of cloud security architecture (AWS, Azure, or GCP)
• Scripting or automation proficiency (Python, PowerShell, or similar)
• Deep familiarity with attacker tactics and techniques (MITRE ATT&CK)

Nice to have

• Hands-on experience with cloud-native detection and posture tools (e.g., AWS GuardDuty, Azure Sentinel, Wiz, Prisma Cloud)
• Familiarity with container and orchestration security (Docker, Kubernetes)
• Experience with threat intelligence platforms and proactive threat hunting
• Exposure to purple team or adversary simulation exercises
• Relevant certifications (e.g., GCIH, GCFA, GCTI, CISSP, OSCP)
• Working knowledge of network security architecture
• Experience with vulnerability management programs
• Experience working with data loss prevention (DLP) tools and insider threat detection

Benefits

• Premium private medical care with priority appointments
• Multisport Cards
• Flexible remote work options
• Partners can be included in health and wellness programs
• Recharge Holidays (one long weekend each quarter)

About the company

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy.