Staff Security Operations Engineer

The role

You will drive the strategy, engineering, and operational maturity of the security operations program. This includes setting technical standards, architecting detection strategy, leading major incident response, and mentoring analysts and engineers.

What you will do

• Own complex or high-severity incidents from triage through post-incident review
• Staff incident response for significant security events
• Conduct host, network, and memory forensics
• Produce clear reporting for technical and non-technical stakeholders
• Work with DevOps and Engineering to embed security controls into infrastructure and CI/CD pipelines
• Develop the skills and judgment of analysts and engineers
• Translate complex technical findings into actionable insight for leadership
• Assess, select, and integrate security tools like SIEM, EDR, and SOAR

Required qualifications

• 6+ years of experience in security operations
• Proven experience leading or mentoring a team
• Deep expertise with SIEM, EDR, and SOAR platforms
• Strong incident response leadership experience
• Solid understanding of cloud security architecture (AWS, Azure, or GCP)
• Scripting or automation proficiency (Python, PowerShell, or similar)
• Deep familiarity with attacker tactics and techniques (MITRE ATT&CK)
• Excellent communication skills

Nice to have

• Hands-on experience with cloud-native detection and posture tools (e.g., AWS GuardDuty, Azure Sentinel, Wiz, Prisma Cloud)
• Familiarity with container and orchestration security (Docker, Kubernetes)
• Experience with threat intelligence platforms and proactive threat hunting
• Exposure to purple team or adversary simulation exercises
• Relevant certifications (e.g., GCIH, GCFA, GCTI, CISSP, OSCP)
• Working knowledge of network security architecture
• Experience with vulnerability management programs
• Experience working with data loss prevention (DLP) tools and insider threat detection

Benefits

• Full health coverage (including OPD)
• Wellness and mental health resources
• Flexible remote work options
• Childcare assistance
• Dedicated Recharge Holidays

About the company

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy.