AI Product Manager

The role

You will deploy Atlas, an AI native service, by embedding with strategic customers to own deployments from technical implementation to renewals. You will build ROI models, lead technical implementations, and provide product feedback to engineering and product teams.

What you will do

• Deploy Atlas in customer environments
• Own customer engagement from discovery through full scope delivery
• Define and document implementation requirements
• Resolve blockers across support, engineering, and customer IT
• Lead technical implementation of Atlas agents including data mapping and connector configuration
• Support the rollout of AI agents alongside an AI native services team
• Own roadmap prioritization for each deployment
• Construct ROI models and value narratives for customer leadership
• Run go or no-go reviews on new opportunities
• Partner on services scoping and pricing

Required qualifications

• 3-5 years of product management experience with technically complex, integration-heavy software
• Exceptional relationship and communication skills
• Experience with AI native services, distributed systems, databases, training ML models, RAG, and LLMs
• Data modeling
• APIs and connectors
• Authentication and DNS fundamentals
• SQL or spreadsheets
• Sound judgment under ambiguity
• Comfort owning outcomes across teams you do not manage

Nice to have

• Background in customer success
• Background in RevOps
• Background in data
• Background in AI and ML products

Benefits

• Fully covered medical premiums (employee-only)
• Flexible PTO
• 401(k) plan
• Dental and vision coverage
• Remote work options
• $10,000 lifetime fertility stipend
• Access to coworking spaces around the globe
• Recharge Holidays

About the company

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. Their CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy.