Staff Software Engineer

The role

You will build Atlas, Gainsight's AI Agents platform, by owning agentic product features end-to-end. This involves designing, building, shipping, and iterating to increase customer adoption.

What you will do

• Approach problems with an agentic mindset using autonomous workflows and adaptive systems.
• Own features end-to-end including design, build, ship, and iterate.
• Drive solution approach for projects and flag risks and trade-offs.
• Design for scale and reliability.
• Partner with product, design, and FDEs to shape plans.
• Bring forward better tools, patterns, or approaches.
• Keep documentation lean but sufficient.

Required qualifications

• 4 - 7 years of professional software engineering experience.
• At least 3 years building scale applications using Python and modern JavaScript frameworks.
• 1 - 2 years building AI Agents / working with LLMs.
• Bachelor’s Degree in Computer Science or equivalent professional experience.
• Proven experience as a full stack engineer owning features from design through deployment and maintenance.
• Strong understanding of full software development lifecycle and system design.
• Comfortable working with autonomy in a collaborative, cross-functional team environment.
• Excellent communication skills.

Nice to have

• ReactJs

Benefits

• Full health coverage including OPD
• Wellness and mental health resources
• Flexible remote work options
• Childcare assistance
• Recharge Holidays: one long weekend each quarter

About the company

Gainsight is an AI-powered retention engine behind customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy.