Engagement Manager

The role

You will manage customer relationships and lead cross-functional teams to deliver AI/ML solutions. You will oversee onboarding, implementation, and project delivery to meet customer objectives.

What you will do

• Oversee onboarding and successful implementation for accounts.
• Manage customer relationships from executives to end users.
• Work with customers engineering teams and end users to resolve issues.
• Develop plans to deliver project work within budget and ahead of schedule.
• Lead a cross-functional project team.
• Manage long-term health of the customer base by identifying risks.
• Identify and act on opportunities to improve delivery motion.
• Find strategic ways to make customer success repeatable.

Required qualifications

• Active Top Secret clearance, or eligibility to obtain one.
• At least 6 years of work experience, including a customer-facing technical program management role in industry, professional services, engagement management, or government.
• A technical background (education or professional experience in CS, Economics, Statistics, or Engineering).
• Prior experience in logistics or sustainment operations.
• A proven track record in B2B client-facing roles and growing client relationships.
• A basic understanding of software development.
• Strong cross-functional experience and collaboration skills.
• Excellent verbal and written communication.
• A track record of structured, analytics-driven problem solving.
• A history of diligence and organization across multiple workstreams.
• Willingness to travel at least 50% of the time.

Nice to have

• Prior experience at an API technology company and / or managing technical customers using an API
• Prior experience delivering technical solutions to government customers

Benefits

• base salary
• generous equity grant
• full healthcare coverage
• 401k
• unlimited PTO

Before you apply

• Must be able to obtain and maintain a U.S. government security clearance.
• U.S. citizenship is a requirement for all positions.
• Proof of citizenship will be required prior to employment.

About the company

Gallatin is rebuilding logistics infrastructure for the national security missions of the United States and allied partners. They build AI systems that determine how logistics decisions are made.