Customer Experience Operations

The role

You will own operational initiatives and special projects to improve workflows and help the team scale. You will manage trackers, coordinate between internal teams, and support users in navigating the Garage platform.

What you will do

• Own operational initiatives and special projects
• Maintain operational accuracy and visibility by managing trackers and internal systems
• Problem-solve and exercise judgment to resolve requests and escalate when needed
• Coordinate operations between clients, Sales, Engineering, and other internal teams
• Manage multiple active transactions with speed and precision
• Support users in navigating the product and completing required actions

Required qualifications

• Bachelor’s degree from an accredited university
• 3+ years of experience in operations, customer-facing, or analytical roles
• Strong organizational skills with exceptional attention to detail
• Ability to communicate effectively with stakeholders via phone and email

Nice to have

• Experience operating in an early-stage or high-growth startup environment
• Proficient with ticketing and project management tools (e.g., Notion, Jira, Linear)
• A curious, proactive mindset, with a willingness to contribute new ideas
• Low ego and willing to roll up their sleeves

Benefits

• Competitive salary and stock options
• 100% medical, dental and vision insurance coverage
• Unlimited PTO (in addition to company observed holidays)
• Daily lunch & dinner (for employees based in NYC)
• $100/month wellness stipend
• 401(k) w/ employer match
• Pre-tax commuter benefits
• Annual team offsite
• Relocation assistance

About the company

Garage is building infrastructure to power the procurement and disposition of assets across America’s essential industries. The company aims to save local governments and essential services businesses time and money.