Gc Ai

Customer Success Manager

San Mateo, California, Remote. Posted 18 days ago

The role

You will own onboarding and renewal for customers. You will help legal teams adopt AI by building rollout plans, training users, and monitoring adoption.

What you will do

  • Lead customers from kickoff through adoption.
  • Implement planning, stakeholder mapping, workflow discovery, training, and launch readiness.
  • Monitor usage and identify blockers.
  • Help legal teams build GC AI into daily workflows.
  • Own or partner on renewal strategy for enterprise and strategic accounts.
  • Develop relationships with General Counsel and Legal Operations leaders.
  • Translate customer feedback into product insights and roadmap input.
  • Lead live demos, onboarding sessions, office hours, and executive business reviews.

Required qualifications

  • 3-7 years of experience in B2B SaaS Customer Success or a similar customer-facing role.
  • Experience owning onboarding, adoption, renewals, or expansion for enterprise and strategic customers.
  • Strong presentation skills including leading live demos, customer trainings, office hours, and executive business reviews.
  • Ability to use customer data, product usage, and business outcomes to build renewal and expansion narratives.
  • Strong discovery and relationship management skills.
  • Comfort learning technical products and explaining them to non-technical users.
  • Ownership mindset, sound judgment, and comfort operating in a fast-paced startup environment.
  • Experience working at a startup or scale-up where a process is still being built.

Nice to have

  • Experience supporting legal, compliance, finance, HR, or other professional-services-oriented teams.
  • Experience with AI, legal tech, productivity software, workflow automation, knowledge management, or collaboration tools.

Benefits

  • Medical, Dental & Vision coverage for you and your family
  • Life & Disability Insurance
  • Retirement Plan
  • Parental Leave
  • Up to $3,000/year for job-related learning & development
  • DoorDash credits for breakfast, lunch & dinner
  • 15 PTO days + 5 sick days
  • 15 company holidays + 3 additional Me Days
  • $500 for new hires to build out home office workspace
  • $50/month cell phone reimbursement
  • Relocation Support

About the company

GC AI is a legal intelligence platform built for in-house legal teams and companies. The company is a fast-growing B2B SaaS startup.