Privacy Support Analyst

The role

The Associate Business Operations Analyst protects organizational profitability by providing service support and member fulfillment. This role involves processing member opt-out requests across data brokers and responding to inquiries using Salesforce.

What you will do

• Process high volumes of member opt-out requests across data broker websites.
• Respond to member requests and inquiries using Salesforce.
• Identify, analyse, and interpret trends in complex data broker opt-out processes.
• Surface data-driven recommendations to simplify processes and improve customer experience.
• Collaborate with internal teams and external partners.
• Leverage AI and automation tools to improve productivity and analyse data.
• Identify and report patterns in system issues, process deviations, and operational risks.
• Stay current with product updates, services, marketing promotions, and operational procedures.
• Participate in or lead operational projects as needed.
• Maintain understanding of company policies, procedures, and products.

Required qualifications

• Customer Service experience or Privacy operations
• Strong proficiency with Salesforce, ServiceNow/Jira, and contact centre platforms.
• Self-directed and self-motivated
• Well organized and able to effectively manage own time.
• Excellent typing speed, data entry accuracy, and attention to detail.
• Ability to process high volumes of repetitive, process-driven tasks.
• Ability to stay calm, professional, and solutions-oriented under pressure and tight deadlines.
• Excellent communication skills, including verbal, written, interpersonal, and coaching.
• Ability to multitask and adapt to changing workloads.
• Comfortable working in a structured, ticket-driven environment.
• Ability to think critically and analyze and interpret data independently.
• Ability to protect highly confidential and proprietary business information.

Nice to have

• Experience applying AI or advanced analytics to operations

Benefits

• Flexible working options
• Time off
• Competitive pay
• Benefits
• Well-being programs

Before you apply

• TA Call
• Technical Interview
• Final Interview - Hiring Manager (Virtual or face-to-face)

About the company

Gen is a global company dedicated to powering Digital Freedom through brands including Norton, Avast, LifeLock, and MoneyLion. They deliver cybersecurity, online privacy, identity protection, and financial wellness solutions to nearly 500 million users.