Senior Product Manager

The role

You will lead the product strategy and roadmap for login, sign-up, subscription access, and profile management across the Gen ecosystem. You will join the Accounts and Entitlements team to work on shared components powering licensing and subscription management.

What you will do

• Deliver seamless and secure account access and profile experiences for millions of users.
• Define and drive a unified product vision aligned with business goals and user needs.
• Enable scalable platform capabilities that reduce duplication and improve consistency.
• Align teams around shared KPIs and success metrics for account-related experiences.
• Identify opportunities to improve performance, usability, and customer satisfaction.
• Design intuitive, scalable and personalized login and account experiences.
• Translate user, technical, and business requirements into cohesive, platform-wide experiences.
• Collaborate across UX, engineering, support, and business teams.
• Use data and user insights to improve usability, conversion, and customer satisfaction.
• Shape and own KPIs for login and account experiences and drive continuous improvement.

Required qualifications

• 5+ years in product management, ideally focused on the account experience including authentication, security, access to services, and profile management.
• Proven experience designing and delivering scalable platform solutions that support subscription access and user account management across multiple products.
• Comfortable working with APIs, backend services, and data systems.
• Experience in global, matrixed organizations with cross-functional stakeholders.
• Strong product thinker with a deep focus on user experience.
• Skilled in product discovery, user research collaboration, and data-informed decision making.
• Ability to lead cross-functional teams and influence without direct authority.
• Strong communication and documentation skills, including visual modeling and roadmapping.
• Focus on scalability, reusability, and long-term business and customer value.

Benefits

• 401(k) match
• health insurance options
• disability coverage
• life insurance
• unlimited paid time off

Before you apply

• Recruiter Interview
• Hiring Manager Interview (Virtual)
• Technical Interview (Virtual)
• Senior Leadership Interview (Virtual)

About the company

Gen is a global company dedicated to powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, and MoneyLion. They deliver cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users.