Director of Platform Engineering

The role

The Director of Platform Engineering leads three platform teams including Cloud, Productivity, and AI. You will set technical strategy for multi-cloud infrastructure, internal developer platforms, and AI platforms to reduce developer cognitive load.

What you will do

• Own the multi-year technical strategy and roadmap for Cloud, Productivity, and AI Platform teams.
• Operate platforms as products by establishing golden paths and a self-service catalog.
• Define and instrument metrics like platform adoption and DORA delivery metrics.
• Lead the design, delivery, and operation of multi-cloud infrastructure across AWS, Google Cloud, and Azure.
• Drive Kubernetes and container platform strategy.
• Own cloud financial management including capacity planning and cost optimization.
• Own the engineering productivity and developer experience toolchain.
• Build and operate the shared AI platform for developing and deploying machine learning capabilities.
• Establish MLOps and LLMOps practices.
• Own production health including 24x7 support, incident command, and problem management.

Required qualifications

• Bachelor's degree in Computer Science, Engineering, Management Information Systems, or equivalent practical experience.
• Minimum 12 years of experience in software engineering, infrastructure, or technology operations.
• Minimum 6 years of experience leading engineering teams.
• At least 3 years leading managers or leading multiple teams simultaneously.
• Experience building, operating, and scaling production cloud infrastructure in AWS, Google Cloud, and Azure.
• Proven track record building an internal developer platform or shared platform capability adopted at scale.
• Deep hands-on grounding in platform engineering practice including infrastructure as code, Kubernetes, CI/CD, observability, and policy as code.
• Working knowledge of modern AI and machine learning infrastructure.
• Experience owning a 24x7 production environment.
• Experience with cloud financial management and multi-million-dollar infrastructure budget ownership.
• Strong executive communication skills.
• Willingness to participate in and lead escalation for a 24x7 on-call rotating support schedule.

Nice to have

• Advanced degree in a technical discipline.
• Experience standing up an AI or machine learning platform from early stage through broad enterprise adoption.
• Experience with agentic systems, tool and context protocols, and LLM application observability in production.
• Background in cybersecurity, financial services, or another regulated or real-time transaction processing industry.
• Experience operating under formal compliance regimes such as SOC 2, PCI DSS, ISO 27001, FedRAMP, or GDPR.
• Experience leading distributed or globally dispersed engineering organizations.

Benefits

• Flexible working options
• Time off
• Competitive pay
• Benefits
• Well-being programs

About the company

Gen is a global company dedicated to powering Digital Freedom through brands including Norton, Avast, LifeLock, and MoneyLion. They deliver cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users.