Director, Product Management for Customer Engagement Platform

The role

You will lead the Customer Engagement Platform product organization. You will own the product strategy and roadmap for licensing infrastructure, identity backend platforms, and the next-generation customer portal.

What you will do

• Define and communicate a multi-year product vision and roadmap for the Customer Engagement Platform.
• Lead, mentor, and grow a team of product managers.
• Own the product roadmap for licensing and entitlement infrastructure.
• Drive the identity backend product roadmap including authentication and account management.
• Lead the strategy for the next-generation customer portal.
• Partner with Engineering, Design, Finance, and Revenue Operations to align the platform roadmap.
• Serve as the primary product point of contact for CEP across eCommerce, payments, billing, and accounts leadership.
• Drive the adoption of AI and data-driven experimentation.
• Lead talent management efforts including recruitment and performance management.
• Partner with Legal, Compliance, and Security to ensure platform adherence to data privacy and regulatory requirements.

Required qualifications

• Bachelor’s or Master’s degree in Computer Science, Business, Engineering, or a related field.
• 12+ years of progressive product management experience.
• At least 4 years in a senior product leadership role managing product management teams.
• Deep domain expertise in software licensing platforms, identity and authentication systems, or B2C customer portal products.
• Track record of building platform products that operate at scale for 100M+ users or transactions.
• Experience defining and delivering API-driven platform products in partnership with engineering organizations.
• Strong command of product metrics, experimentation frameworks, and data-informed roadmap prioritization.
• Excellent written and verbal communication skills in English.
• Experience working in global, matrixed organizations spanning multiple time zones and cultures.

Nice to have

• Experience in consumer software, cybersecurity, SaaS, or digital subscription businesses is highly desirable.
• Experience working across a multi-brand product portfolio with shared platform infrastructure is a plus.
• Exposure to AI-driven personalization, recommendation engines, or agentic product experiences is a plus.

About the company

Gen Digital's Customer Engagement Platform powers licensing, identity, and customer-facing experiences across a multi-brand portfolio including Norton, Avast, LifeLock, AVG, Avira, and CCleaner.