Privacy Support Analyst

The role

The Fulfillment Operations Analyst ensures customers receive correct products, entitlements, and communications. You will monitor fulfillment and removal processes, resolve defects, and use AI-powered tools to recommend improvements.

What you will do

• Monitor end-to-end order, entitlement, and fulfillment workflows.
• Execute Executive Privacy removal strategies including monitoring, auditing, and quality checks.
• Systematically remove personal data from online sources.
• Triage and resolve fulfillment and removal defects.
• Leverage AI-enabled tools to accelerate research, data analysis, and documentation.
• Support new product, offer, and campaign launches by validating flows and data mappings.
• Create and maintain process documentation, playbooks, and runbooks.
• Complete ad-hoc assignments related to client removals and campaign fulfillment.
• Surface data-driven recommendations to simplify processes and improve customer experience.
• Collaborate with internal and external partners regarding third-party platforms.

Required qualifications

• Experience in operations, fulfillment, order management, privacy/removal services, or business operations in a SaaS, e-commerce, or subscription-based environment.
• Proficiency with internet browsers and Microsoft Office Suite.
• Experience using AI/automation tools to improve productivity, analyze data, or draft/process documentation.
• Excellent consulting, written, and verbal communication skills.
• Strong analytical, problem-solving, and organizational skills.
• Experience working with data in Excel/Sheets and/or BI tools.
• Ability to multitask and prioritize a high volume of tasks.
• Ability to stay calm, professional, and solutions-oriented under pressure and tight deadlines.
• Track record of collaborating effectively across teams and influencing without direct authority.
• Comfortable working in a fast-paced, ticket- and documentation-driven environment.

Nice to have

• Experience in consumer support, inside sales, privacy operations, or CS operations.
• Familiarity with tools such as Salesforce, ServiceNow/Jira, and contact center platforms.
• Experience applying AI or advanced analytics to operations.
• Background in continuous improvement (Lean, Six Sigma, or similar) and process mapping.
• Prior experience in subscription, entitlement, or digital product fulfillment.

Benefits

• Flexible working options
• Time off
• Competitive pay
• Benefits
• Well-being programs

Before you apply

• TA Screening Call
• Tech Interview
• Interview & Discussion- Hiring Manager (Virtual or face-to-face)

About the company

Gen is a global company dedicated to powering Digital Freedom through brands including Norton, Avast, LifeLock, and MoneyLion. They deliver cybersecurity, online privacy, identity protection, and financial wellness solutions to nearly 500 million users.