Gen Digital

Product Operations Analyst - MoneyLion

MYS - Kuala Lumpur, Remote. Posted 7 months ago

The role

You will act as a link between customer-facing operations and the product and engineering teams. You will analyze contact drivers, identify workflow gaps, and investigate customer tickets to drive resolutions.

What you will do

  • Investigate and manage customer-reported issues and product escalations
  • Identify key issues and size impact from user feedback
  • Work with Product teams for enhancements tackling user issues
  • Use operational data, existing dashboards and basic SQL to monitor issue trends
  • Establish systematic processes to analyze and identify root causes of system issues
  • Create key workflow processes and documentation
  • Implement process improvements to optimize product operations processes

Required qualifications

  • Bachelor’s Degree in Management, Economics, Computer Science, Engineering or any related field
  • 2–4 years of experience in Product Operations, Business Operations, Business Analysis, Process Improvement or a similar operational problem-solving role
  • Excellent written and verbal communication skills
  • Excellent time management and prioritization skills
  • Multi-tasking ability in managing multiple concurrent programs
  • The ability to balance customer needs against the company’s vision
  • Organized, self-starter
  • Process-oriented mindset and ability to get things done
  • Self-motivated
  • Strong interpersonal skills focus on rapport-building, information gathering, and listening skills
  • Proven analytical & problem-solving skills
  • Basic proficiency of SQL to query data

Nice to have

  • Knowledge of Agile principles and techniques

Benefits

  • flexible working options
  • time off
  • competitive pay
  • benefits
  • well-being programs

Before you apply

  • Open to having meetings with U.S. counterparts after work hours
  • TA Call
  • Technical Assessment
  • Final Interview

About the company

Gen is a global company dedicated to powering Digital Freedom through brands including Norton, Avast, LifeLock, and MoneyLion. They deliver cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users.