Onboarding Associate

The role

The Onboarding Associate will own onboarding workflows end to end to support clinician onboarding. This role involves guiding clinicians through documentation and system setup while partnering with Recruiting, Clinical Operations, and People Operations.

What you will do

• Own onboarding coordination from offer acceptance through start-date readiness
• Guide clinicians through onboarding tasks including systems access across Rippling, Qgenda, Zoom, Slack and other internal tools
• Initiate and monitor background checks through Checkr
• Ensure all compliance documentation and required credentials are complete before start
• Manage onboarding communications regarding timelines, expectations, and next steps
• Track onboarding progress to confirm clinicians are ready for independent practice
• Maintain accurate, organized employee records across systems
• Escalate delays or issues proactively
• Identify small process improvements to make onboarding faster or smoother

Required qualifications

• 1-2+ years of experience in HR, People Operations, recruiting coordination, or administrative support in a healthcare environment
• Strong organizational skills and attention to detail
• Clear, professional written communication
• Comfort working within structured systems and workflows
• Experience with platforms such as Rippling, Ashby, Checkr, Athena, or similar tools
• Ability to manage multiple onboarding timelines at once
• High reliability, follow-through, and accountability

About the company

General Medicine is a national, technology-enabled care delivery system founded by the team behind PillPack. It is built to make practicing medicine seamless.