Care Coordinator

The role

The Care Coordinator helps patients navigate their healthcare journey. This role manages administrative tasks, inbound and outbound calls, and supports the clinical team.

What you will do

• Appointment scheduling, notification, reminders, and troubleshooting
• Receive inbound calls and place outbound calls to patients, provider offices, insurance companies, labs and others
• Prepare, organize, submit and manage care documentation in electronic medical records systems and internal tools
• Support the clinician team with prompt responses and high attention to detail
• Support patient health with empathy and clear communication
• Demonstrate knowledge of HIPAA regulations and maintain patient confidentiality
• Work collaboratively with the team to deliver a patient experience
• Other duties as assigned

Required qualifications

• High school diploma or equivalent
• One year experience in a health care based patient service role requiring use of multiple software systems
• Proficiency in computer software including electronic medical records, word processing, spreadsheets and calendaring
• Excellent problem-solving skills and ability to navigate ambiguity
• Effective verbal and written communication with the ability to thrive in a virtual environment
• Knowledge of medical record management, medical terminology and healthcare billing practices
• Time management and prioritization skills to manage multiple tasks successfully
• Candidates must have reliable, wired, broadband home internet connection

Nice to have

• Experience with using the Athena platform
• Experience with medical billing submission, clarification and troubleshooting to optimize reimbursement
• Experience collaborating with engineering and product teams
• Experience with specialist referral processes, including insurance authorization and documentation requirements
• Multi-lingual

About the company

General Medicine is a digital healthcare company with the vision of providing patients access to the best care for them, anytime, anywhere. The company has raised $120M in Series B funding.