Gitbook

Technical Support Specialist

Europe (+/- 3 hours), Remote. Posted a month ago

The role

You will help technical teams document and share knowledge using GitBook. You will answer product questions and troubleshoot issues involving custom domains, integrations, APIs, SSO/SAML, and bugs.

What you will do

  • Triage, troubleshoot and debug customer problems
  • Document complex issues with reproduction steps and relevant logs
  • Work with Engineering to resolve issues
  • Support customers through Helpdesk, Slack or Teams
  • Spot recurring bugs, friction points and feature requests
  • Bring recommendations to Product, Engineering and Design
  • Help the team improve how they prioritize, triage and automate support

Required qualifications

  • Know Git, GitHub/GitLab, SAML SSO, DNS and web fundamentals such as caching and redirects
  • Comfortable reviewing code, testing APIs and understanding OpenAPI specifications
  • Familiar with AI and LLM tools (including MCP)
  • Ability to read logs across platforms

Nice to have

  • Ideas for automation, self-service and smarter workflows

Before you apply

  • Screening interview with People Team
  • Technical interview with Support team member
  • Technical Exercise
  • Meeting Hiring Manager + Support Team
  • Meeting CEO

About the company

GitBook is building a platform for authoring, publishing, and maintaining documentation. The team is spread across 15 countries in North America, Europe, and Asia.

Technical Support Specialist at Gitbook | JobZoey