QA Lead

The role

The QA Lead will own quality across the AI agent platform and run a distributed testing team. You will build test strategies and processes from the ground up and manage offshore QA testers.

What you will do

• Define test plans, acceptance criteria, and coverage matrices for voice, chat, and email AI agents
• Test agent conversations for accuracy, tone, hallucinations, and edge cases
• Own the QA gate for releases and coordinate test cycles
• Manage a distributed QA team across SF and offshore locations
• Classify, prioritize, and document defects for engineering
• Build QA processes, workflows, and documentation
• Write test plans and execute testing
• Manage regression suites and sign off on production readiness

Required qualifications

• 7+ years of experience in QA or quality assurance
• Track record of leading test efforts for complex products
• Experience managing or leading distributed QA teams
• Experience in test planning
• Experience testing conversational AI, voice systems, chatbots, or other non-deterministic products
• Clear, organized communicator

Nice to have

• Experience managing distributed QA teams across time zones

Benefits

• Catered lunch daily
• Dinner stipend
• $150/month wellness benefit (gym, fitness classes, mental health)
• 401(k) plan
• $300/month commuter benefit
• Medical, dental, and vision coverage

About the company

Giga builds AI agents for large B2C companies like DoorDash. The company is a voice AI startup that recently raised a $61M Series A.