Director of Deployment

The role

You will lead the Solutions team to deploy AI products into industrial customer plants. You will scale deployments from 9 to 50 plants by the end of 2027 and reduce deployment time to 8 weeks.

What you will do

• Lead the Solutions team of engineers and team leads
• Accountable for every deployment run
• Act as the senior escalation route for the team and customers
• Coach solutions engineers and leaders
• Work with Product, Machine Learning and Engineering to integrate customer needs into the core product
• Plan engineering headcount and team structure
• Track the health of the entire portfolio weekly
• Design and grow the delivery team
• Set up post-sales models including model upkeep, support, and retraining
• Manage expansion contracts and upsells

Required qualifications

• Deployed early AI product into business customers hands-on alongside engineers
• Turned bespoke work into repeatable product
• Earned the trust of customer leaders from site head to executive level
• Grown a delivery team including hiring and performance management
• Coach who can still step in and perform hands-on work
• Agree what success means with a customer before starting and prove it with numbers
• Notice early signs of trouble and raise them with urgency
• Happy to travel to plants worldwide about a quarter of the time and more in first few months

Nice to have

• Managed managers, or grown an engineer into a team lead
• Worked in a forward-deployed or deployment strategist model
• Set up post-sales or account management for a B2B product
• Deployed software into physical operations: plants, factories, utilities, energy assets or similar

Benefits

• Equity in the company: share options
• Flexible working
• 30 days of holiday plus bank holidays
• Generous pension scheme

Before you apply

• Visa sponsorship available if required
• Work sample day involving presenting how to run a deployment and shape a team
• Reference checks

About the company

Gigaton builds autonomous AI control and optimisation systems to cut carbon emissions from heavy industrial industries like cement, steel and glass.