Data and Robotics Operations Analyst - 100% remote - Latin America based

The role

You will help keep Glacier's fleet of recycling robots running in the field. You will answer customer calls, do first-round troubleshooting, monitor robot and scanner data, and route anomalies to the right internal teams.

What you will do

• Answer inbound customer calls and do first-round troubleshooting using defined scripts and guidelines
• Write accurate reports in English for technical and non-technical audiences, including customer acceptance testing documents
• Monitor the scanner and robotic fleet by running queries and following defined processes
• Route anomalies in robot behavior or data to the correct escalation teams
• Support new robot installations and scanner deployments through monitoring and data evaluation

Required qualifications

• 2+ years in a role focused on data analysis, operations analysis, or product support, including data monitoring and reporting
• Ability to monitor data, identify anomalies and follow defined processes with strong attention to detail
• Experience working with software, computer or electromechanical systems in a diagnostic or support role
• English fluency at B2 or higher

Nice to have

• Experience working with US companies or clients

Benefits

• Mission-driven work on sustainability and reducing waste
• Cross-functional work with engineering and field operations

Before you apply

• Must be comfortable with weekend morning coverage, starting Saturdays at 4:00 AM PT
• Position is open to candidates based in Latin America

About the company

Glacier is a Series A startup based in San Francisco that builds computer vision recycling robots and an analytics system for recyclables. Its clients include major consumer goods companies and municipal recycling facilities.