Technical Account Manager

The role

You will serve as the primary technical resource for a portfolio of 4-7 strategic accounts. You will drive platform adoption, lead complex troubleshooting, and manage system integrations.

What you will do

• Drive platform adoption and growth through Account Team collaboration
• Build strategic relationships with customer IT teams and internal stakeholders
• Gather feedback and contribute to product improvement initiatives
• Lead complex troubleshooting and provide proactive technical guidance
• Monitor and maintain system integrations and security configurations
• Implement risk monitoring systems and resolve technical issues
• Design and implement efficient configuration and routing strategies
• Analyze performance metrics to improve productivity and efficiency
• Identify and enable technical expansion within the customer's roadmap

Required qualifications

• 5+ years of experience in technical consulting, technical account management, solutions architecture, or another similar client-facing technical role
• Strong understanding of software and front-end development concepts
• Proven problem-solving skills with the ability to prioritize tasks effectively
• Excellent communication skills, both verbal and written
• Ability to articulate technical concepts to non-technical executive audiences
• Bachelor’s degree in a relevant field

Nice to have

• Experience in Contact Center as a Service (CCaaS) solutions
• SIP

Benefits

• Competitive salary and stock options
• Professional development support (trainings, courses, conferences, books, etc)
• Access to all the latest tools and equipment you’ll need
• Sports compensation
• reimbursement for therapy, counseling sessions
• Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)

Before you apply

• Our hiring process involves an introduction, practical and team interviews, and a decision and offer

About the company

Glia is the #1 Banking AI platform, empowering community and regional financial institutions. Its Banking AI Operating System activates an AI workforce of specialized agents to automate workflows.