Senior Associate, AI Consultant

Mexico. Posted 8 days ago

The role

This role combines AI expertise with strategic consulting to help organizations integrate and maximize AI investments. You will drive customer adoption, implement AI products, and serve as a technical advisor for AI-related inquiries.

What you will do

Drive customer adoption, usage, and renewal of Glia's AI features.
Develop and execute training initiatives for client teams.
Implement AI products on time and on budget.
Ensure customers achieve desired business impact from AI features.
Establish credibility with client stakeholders as an AI subject matter expert.
Provide pre-sales consultancy on AI features.
Analyze AI performance metrics and provide data-driven recommendations.
Provide assistance and best practices on prompt engineering and Generative AI.
Serve as the primary technical advisor for AI-related inquiries and challenges.
Collaborate with product and engineering teams to communicate client feedback.

Required qualifications

Bachelor's Degree or higher
2+ years of experience in a SaaS Software environment
2+ years of experience in Customer Success, Consulting, Professional Services, Account Management or similar and/or other customer-facing roles
Understanding of AI - Conversational AI, Large Language Models, Generative AI
Growth mindset with a natural curiosity about technology and a passion for AI
Proven ability to coordinate multiple Client-facing projects simultaneously
Experience collaborating across multiple teams
Team player attitude with strong presentation skills, self-confidence, and enthusiasm
Enthusiastic problem solver
Excellent communication skills to explain complex AI concepts to non-technical stakeholders
Highly collaborative and flexible
Understanding of AI ethics and responsible AI practices

Nice to have

STEM-related field
Experience diagramming process flows using UML (or a similar tool)
Training / Teaching Background
User Experience Background
Certifications in relevant AI technologies
Experience within the Financial Services or Banking industries

About the company

Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies and deliver experiences. Its Banking AI Operating System activates an AI workforce of specialized agents to automate workflows.