Glia

Senior Associate, AI Consultant (Vancouver)

Vancouver. Posted 2 months ago

The role

This person will drive customer adoption and implementation of Glia's AI features. They will provide strategic consulting, training, and technical advisory to help clients maximize their AI investments.

What you will do

  • Drive customer adoption, usage, and renewal of Glia's AI features.
  • Develop and execute training initiatives for client teams.
  • Implement AI products on time and on budget.
  • Ensure customers achieve desired business impact from AI features.
  • Establish credibility with client stakeholders as an AI subject matter expert.
  • Provide pre-sales consultancy on AI features.
  • Analyze AI performance metrics and provide data-driven recommendations.
  • Provide assistance and best practices on prompt engineering and Generative AI.
  • Serve as the primary technical advisor for AI-related inquiries and challenges.
  • Collaborate with product, engineering, and implementation teams.

Required qualifications

  • Bachelor's Degree or higher
  • 1+ years of experience in a SaaS Software environment
  • 1+ years of experience in Customer Success, Consulting, Professional Services, Account Management or similar and/or other customer-facing roles
  • Understanding of AI - Conversational AI, Large Language Models, Generative AI
  • Proven ability to coordinate multiple Client-facing projects simultaneously
  • Experience collaborating across multiple teams, including Sales, Product, Customer Success, and Development
  • Excellent communication skills to explain complex AI concepts to non-technical stakeholders
  • Understanding of AI ethics and responsible AI practices
  • Experience diagramming process flows using UML (or a similar tool)

Nice to have

  • STEM-related field
  • Training / Teaching Background
  • User Experience Background
  • Certifications in relevant AI technologies
  • Experience within the Financial Services or Banking industries

About the company

Glia is the #1 Banking AI platform, empowering community and regional financial institutions. Its Banking AI Operating System activates an AI workforce of specialized agents to automate workflows.