Senior Associate, Launch Manager, MX

Mexico. Posted a month ago

The role

You will oversee a portfolio of client implementation projects from sales hand-off to launch. You will act as a consultant and project manager to provide technical and operational guidance to clients.

What you will do

Oversee and support a portfolio of client implementation projects across their complete lifecycle.
Serve as the consultant, application configuration expert, and project manager.
Translate the deployment of tools and technology into measurable ROI for the customer.
Build and maintain project infrastructure including schedules, communication plans, test plans, and RAID logs.
Manage client expectations and escalate blockers to keep timelines on track.
Train client administrators on platform configuration and support operators through simulated training exercises.
Identify, define, and recommend internal procedures to scale service delivery.

Required qualifications

2+ years of experience managing implementations for SaaS or Enterprise-level clients
Understanding of APIs, HTML, and network security
Hands-on experience configuring applications or software platforms
Proven ability to coordinate multiple Client-facing projects simultaneously
Experience collaborating across multiple teams including Sales, Product, Customer Success, and Development/Engineering
Strong presentation skills
Strong project management skills
Background in technical consultancy
Excellent written, oral, and social interpersonal skills

Nice to have

Experience working in or with Contact Centers
Experience training end-users on systems
Experience within the Financial Services, Insurance, or Healthcare Industries
A project management or technical certification or related professional coursework
Experience working in a consultancy role

About the company

Glia is the #1 Banking AI platform, empowering community and regional financial institutions. Its Banking AI Operating System activates an AI workforce of specialized agents to automate workflows.