Renewals and Commercial Operations Manager

The role

You will lead and optimize the end-to-end customer renewal strategy and drive key commercial operations. This role involves leading contract negotiations, protecting recurring revenue, and structuring multi-year partnerships for enterprise customers.

What you will do

• Serve as the primary commercial lead for enterprise renewals.
• Manage contract terms, pricing structures, MSAs, and order forms.
• Interface with client procurement, legal counsel, and executive buyers.
• Monitor contract schedules to identify risk factors and execute pull-forward plays.
• Act as the commercial lead for at-risk accounts to defend baseline revenue.
• Oversee strategic commercial initiatives and streamline contracting models.
• Manage contractual uplifts and execute add-on SKUs or capacity expansions.
• Partner with Banking AI Advisors and Account Executives.
• Utilize AI tools and commercial analytics for predictive churn modeling and forecasting.
• Maintain data hygiene in Salesforce to provide gross retention forecasts.

Required qualifications

• 10+ years of professional experience in SaaS Renewals Management, Commercial Account Management, Deal Desk, or Customer Success with direct commercial quota ownership.
• Track record of negotiating complex, multi-year enterprise SaaS contracts, redlines, MSAs, and deal restructures.
• Background in RevOps alignment, deal desk workflows, usage telemetry analysis, and leveraging AI/data automation tools.
• Outstanding verbal and written communication skills.
• Bachelor's degree

Nice to have

• Prior experience working with banks, credit unions, or financial services institutions
• MBA

About the company

Glia is the #1 Banking AI platform, empowering community and regional financial institutions. Its Banking AI Operating System activates an AI workforce of specialized agents to automate workflows.