Glide
Digital Program Manager (DPM)
New York City, Remote. Posted 8 months ago
The role
The Digital Program Manager will run customer implementations from kickoff to go-live. You will oversee customer account management and analyze customer data to recommend product enhancements.
What you will do
- Run customer implementations from kickoff to go-live
- Conduct requirements gathering, implementation calls, User Acceptance Testing meetings, and bug reporting
- Oversee customer account management and formal communications of product updates and roadmaps
- Travel to client sites for project kickoffs, training sessions, and other key project activities
- Leverage AI tools to streamline and optimize day-to-day responsibilities
- Analyze customer data to ideate and recommend new features and enhancements
- Maintain an accurate record of all customer interactions and transactions
- Report and escalate issues as needed
- Identify and develop new business opportunities with existing clients
Required qualifications
- Strong understanding of SaaS business models and large-scale software implementation projects
- Experience working at a financial institution or fintech company
- Excellent communication and negotiation skills
- Technical understanding of fintech products
- Experience working with agile engineering and design teams
Nice to have
- Customer-facing experience at an early-stage company
- Previous experience in a product or customer-facing role at a fintech or FinServ company
- Experience with data analysis tools such as SQL
- Familiarity with project management tools, customer success software and CRM systems
- A collaborative, entrepreneurial spirit
Benefits
- Competitive Compensation
- Equity package
- Wellbeing Credits (for US employees)
- Health, dental, and vision insurance
- $100 monthly health and wellness stipend (for US employees)
- $100 weekly stipend for lunch or groceries (for US employees)
- Unlimited PTO and Sick Days
About the company
Glide is reimagining the banking experience for the modern world through an embedded fintech platform. The team includes engineering, product, and growth experience from Stripe, Google, and Amazon.