IT Operations Engineer

The role

You will operate and maintain IT systems, including MDM, CMDB, and SaaS administration. You will partner with the Head of Information Security and IT on change management and building out IT processes.

What you will do

• Own MDM and run the Mac fleet in Iru
• Manage the Windows footprint
• Own the CMDB, asset data, and inventory
• Maintain laptop inventory and peripherals
• Own vendor management and renewals
• Help maintain compliance benchmarks for SOC 2
• Administer and govern the SaaS stack including Google Workspace, Slack, and Zoom
• Keep documentation, runbooks, and configuration records current
• Partner on change management and IT projects
• Take escalations from the Support team

Required qualifications

• 5+ years in IT, including senior operations, systems, or infrastructure role
• Deep, hands-on MDM ownership in Iru, Jamf Pro, or a similar cloud MDM
• Configuration profiles, zero-touch enrollment, and Bash scripting for macOS
• Windows MDM familiarity
• Strong identity and SaaS administration including Okta ownership
• Admin experience across Google Workspace, Slack, and Zoom
• Experience owning ITAM or a CMDB
• AI-forward mindset

Nice to have

• Have worked with Iru specifically, or launched an MDM from scratch
• Have a Jamf certification
• Hold a security or ITIL-related certification ITIL Foundation, or anything on the security and compliance side
• Have built automations in Okta Workflows or a similar low-code tool
• Have exposure to broader automation tooling and AI-assisted workflows
• Have worked at a fast-scaling startup where IT process was being built out

Benefits

• Competitive salary with meaningful equity

About the company

Glimpse is an AI platform for CPG brands that automates back-office workflows like deductions management and revenue recovery.