Product Operations Manager

The role

The Product Operations Manager will own recovery tracking and outcomes by monitoring the deduction-to-recovery pipeline. You will turn data into insights and translate product gaps into requirements for the engineering team.

What you will do

• Own recovery tracking and outcomes.
• Monitor the full deduction-to-recovery pipeline across accounts.
• Turn data into insight by finding patterns in recovery and deduction data.
• Build dashboards, reporting, and quantified narratives.
• Identify product gaps and translate them into prioritized product requirements.
• Partner with product and engineering to implement improvements.
• Standardize and document recovery workflows, exception handling, and quality checks.
• Work with enterprise customers to explain recovery performance and set expectations.

Required qualifications

• 4+ years in product operations, revenue operations, strategy/consulting, analytics, program management, or a comparable data-heavy operational role.
• SQL and/or advanced spreadsheets required.
• Excellent written and verbal communication.
• Highly organized and self-directed.

Nice to have

• BI tools a plus
• Experience in CPG, retail, supply chain, deductions/chargebacks, accounts receivable, or fintech/revenue recovery.
• Familiarity with deduction and dispute workflows — backup documentation (bill of lading, proof of delivery, packing slips), dispute windows, and write-offs.
• Exposure to AI/ML products or human-in-the-loop operations.
• You’ve been an early operational hire before and helped build a function from scratch.

Benefits

• Competitive salary with meaningful equity
• In-person team in NYC
• Direct impact on a company growing at an exceptional pace
• A front-row seat to building the operating system for CPG brands

About the company

Glimpse is the leading AI platform for CPG brands, automating back-office workflows like deductions management, revenue recovery, and cash application.