Customer Success Manager

The role

You will own a book of high-value enterprise accounts from onboarding through renewal and expansion. You will act as a product expert and advisor to help customers design workflows around AI-powered note-taking.

What you will do

• Own and grow a book of business across business, enterprise, and high-potential accounts
• Run high-touch onboarding for strategic accounts
• Become a deep product expert and trusted advisor to customers
• Take on technical ownership of AI integrations and setup
• Contribute to the CS playbook including processes, metrics, and cadences
• Collaborate with Sales, Product, and Leadership to bring customer insights into roadmap and go-to-market decisions

Required qualifications

• 4+ years in Customer Success
• At least 2 years managing a consistent book of business at the same company throughout the post-sales lifecycle
• Experience in PLG / high-velocity SaaS environments
• Comfort working with modern SaaS and GTM stacks (e.g., Attio, Stripe, Juro, Omni)
• US-based

Nice to have

• Experience with AI products & integrations
• Hands-on experience with AI tooling or integrations
• Experience at an earlier-stage company where you helped shape the CS function

Benefits

• Salary
• Variable
• Equity

Before you apply

• No visa sponsorship available

About the company

Granola is building an AI-powered notepad for people in meetings to turn messy call notes into structured insight.