Product & Strategy Lead

The role

You will shape how Granted's AI agents and Healthcare Advocates work healthcare cases end to end. You will turn messy healthcare workflows into product plans, set the metrics, and run test-and-learn loops. You will sit between product, engineering, operations and leadership.

What you will do

• Turn messy, multi-step healthcare workflows into agentic product experiences and executable plans
• Identify and prioritize high-leverage automation opportunities with Engineering, Design, SMEs and the Advocate team
• Define metrics for automation coverage, cost to serve and patient experience, and build frameworks to measure them
• Run fast test-and-learn loops on how agents reason, negotiate and escalate to humans
• Pressure-test growth logic and partnership strategy with leadership
• Translate between execution teams and senior stakeholders

Required qualifications

• 4+ years in product management, strategy, consulting or operations (or a mix)
• A track record of structuring ambiguous problems and driving them to shipped outcomes
• Technical fluency: works credibly with engineers and knows what is hard vs. easy to build
• Hands-on experience with AI tools and LLM workflows in day-to-day work
• Crisp written and verbal communication
• Comfort in 0→1, low-process environments

Nice to have

• Healthcare, insurance or other complex regulated domain experience
• Early-stage startup experience (Series B or earlier)
• Background building AI, automation or workflow products

Before you apply

• You do not need to meet every listed qualification; the posting asks you to apply if you bring the right skills and drive

About the company

Granted is a seed-stage company founded by a former Oscar Health leader. It builds AI tools to help Americans fight claim denials, correct billing errors, negotiate bills and understand coverage.