Advocacy Strategy Lead

The role

This person will analyze medical bills to find systematic opportunities for savings and translate patterns into product logic and strategy. They will act as a strategic partner to Product and an escalation point for complex cases.

What you will do

• Review uploaded bills to analyze lowerability and confidence levels
• Identify systematic opportunities from open and closed cases
• Translate patterns into strategy, process changes, and product input
• Act as the escalation point for VIP, high-complexity, and specialized cases
• Act as strategic partner to Product as the domain owner on the AI bill analyzer
• Partner on playbooks, training, and onboarding for the HA team
• Ensure features touching HA workflows land with necessary context
• Publish weekly reports on opportunities for the HA team
• Turn user and advocate pain points into roadmap input

Required qualifications

• 4+ years of work experience in a complex consumer industry
• Experience in a strategy, product, or operations role at a tech company where you built something from scratch
• Fluency in how a medical bill gets built, from CPT, ICD-10, and HCPCS coding to the EOB
• Knowledge of how to lower bills through appeals, financial assistance policies, No Surprises Act protections, and tactful negotiations
• Comfort in a fast-moving startup

Nice to have

• Time spent on both the provider and payer sides of a bill
• Hands-on work with AI or agentic tools in a billing, clinical, or ops setting
• Experience working directly with patients, such as advocacy, care navigation, or patient financial services
• Experience training or leading a team of billers, advocates, or specialists

About the company

Granted is a seed-stage company with $17M in funding, founded by a former Oscar Health leader. They are building an AI-native patient financial OS to help Americans navigate healthcare costs.