Product Specialist | Healthcare Billing

The role

This person will perform strategic bill analysis and pattern-finding to improve product logic and advocacy quality. They will act as a domain expert between Product and CX to shape AI bill-lowering tools and improve advocate workflows.

What you will do

• Review uploaded bills to analyze lowerability and confidence levels
• Identify systematic opportunities from case patterns to inform strategy and product input
• Act as the escalation point for VIP, high-complexity, and specialized cases
• Partner with Product as the domain owner on the AI bill analyzer
• Partner on playbooks, training, and onboarding for the HA team
• Ensure product features land effectively within advocate workflows
• Publish weekly reports on opportunities for the HA team
• Turn user and advocate pain points into roadmap input

Required qualifications

• 4+ years of work experience in a complex consumer industry
• Experience in a strategy, product, or operations role at a tech company where you built something from scratch
• Fluency in how a medical bill gets built, from CPT, ICD-10, and HCPCS coding to the EOB
• Knowledge of how to lower bills through appeals, financial assistance policies, No Surprises Act protections, and tactful negotiations
• Comfort in a fast-moving startup

Nice to have

• Time spent on both the provider and payer sides of a bill
• Hands-on work with AI or agentic tools in a billing, clinical, or ops setting
• Experience working directly with patients, such as advocacy, care navigation, or patient financial services
• Experience training or leading a team of billers, advocates, or specialists

About the company

Granted is a seed-stage company with $17M in funding building an AI-native patient financial OS. It was founded by a former Oscar Health leader.