Customer Success Associate

The role

You will be the day-to-day contact for a portfolio of existing customers. You will handle platform support, onboarding, and drive adoption to support renewals and upsells.

What you will do

• Act as primary contact for accounts, handling day-to-day requests and first-level support on platform usage, data and API questions
• Contribute to Knowledge Base articles, FAQs and onboarding guides, product training
• Keep account records and health up to date in HubSpot and Notion, flagging risks early
• Prepare QBRs that show the value customers get from the platform
• Coordinate with Technical Solutions, Product and Sales, and bring the customer's voice into roadmap discussions
• Support renewals and spot upsell opportunities with the Commercial team

Required qualifications

• 2 to 4 years' experience in a B2B or enterprise customer-facing role, such as customer success, account management, sales or consulting
• Energy sector experience, for example at a utility, energy supplier, trading house, energy consultancy or energy software company
• Comfortable with how energy suppliers work
• Strong communication skills and the empathy to navigate difficult conversations
• An analytical mindset and comfort with data analysis in Excel (XLOOKUP, pivot tables) or similar
• Highly organised, with good prioritisation and follow-through across multiple timelines and stakeholders
• Fluent English

Nice to have

• knowledge of EAC markets
• knowledge of ETRM software
• other European languages

Benefits

• Transparent salaries based on seniority and location, plus a commercial variable component
• Remote-first: work from home, our London office or a local co-working space
• Three all-hands gatherings a year
• Minimum 30 days of holiday plus public holidays
• a paid volunteering day
• Physical and mental health support: gym subsidies and therapy via Spill
• Equity in a fast-growing company (BSPCE/EMI)

Before you apply

• 30-minute screening call with our People team
• 45-minute interview with our Commercial team
• 90-minutes case study covering an account review and a renewal or upsell scenario
• Discussion with a member of the exec team

About the company

Granular Energy is a fast-growing climate tech company building the infrastructure for a carbon-free grid. They provide a SaaS platform that helps utilities, energy suppliers and corporates manage energy attribute certificate portfolios.