Customer Delivery Manager

The role

You will manage the Technical Solutions/Customer Delivery team to oversee software implementation for enterprise clients. You will implement operational changes, manage team performance, and handle complex client accounts.

What you will do

• Implement operational and cultural changes and project discipline
• Improve processes for streamlining customer integration
• Oversee client delivery activity and provide synthetic reporting
• Manage the team through supervision, workload dispatch, and performance management
• Manage implementation projects for specific accounts
• Analyse systems and dissect data representations to inform integration strategies
• Design robust data and integration pipelines
• Take part in the implementation of integrations via scripting when necessary
• Seek fixes and improvements for project delivery
• Identify new opportunities for upselling or developing platform capabilities

Required qualifications

• STEM education
• Experience of SaaS implementation or roles involving complex business processes from data and analysis
• Experience managing a team
• Excellent remote communication skills
• Strong analytical mindset and problem-solving skills
• Knowledge of a scripting language
• Ability to drive LLMs in a controlled way to automate workflows
• Comfortable in a fast-paced environment under tight deadlines
• Advanced proficiency with Excel and other office tools such as Powerpoint
• Fluent in English

Nice to have

• Experience in startup and/or remote environments
• Knowledge of typical systems used in the energy industry
• Knowledge of typical functions and processes in a utility business

Benefits

• Remote first: WFH or local co-working space
• Three all-hands gatherings each year
• 30 days holiday plus public holidays
• Gym subsidies
• Access to therapy via Spill
• Equity: share options (BSPCE/EMI)

Before you apply

• Must live in mainland Western & Central-West Europe
• Recruitment process includes a 20-minute screening call, initial interview, live case study + technical interview, and final interview with C-level

About the company

Granular is a fast-growing climate tech startup developing a platform to help the electricity system transition towards 24/7 clean energy. Their SaaS platform provides portfolio management solutions to electricity companies and suppliers.