Senior Product Manager, Implementation & Partner Success

The role

This person will shape product strategy, vendor partner roadmaps, and digital experiences for the Level-Funded Product team. They will translate business priorities and member needs into technology capabilities to help members access affordable care.

What you will do

• Lead digital product collaboration with external steerage, navigation, and value-based care partners.
• Define how signals and outcomes flow between partners and the member navigation framework.
• Own the roadmap for member outcomes including operator workflows, campaign and eligibility logic, and outcome tracking.
• Implement member navigation programs from a digital product perspective.
• Work with internal teams to define steerage workflows and handoffs.
• Work with clinical and care teams to define and own steerage outcome metrics.
• Own member escalation and resolution flows by coordinating with internal leads.
• Partner with Gravie Care team to identify digital product opportunities for scale efficiency.
• Work with leadership on the path forward for the case management platform.
• Identify opportunities where Agentic AI can drive personalization and efficiency at scale.

Required qualifications

• 6+ years in or working with digital product management
• Domain depth in care navigation, provider/drug steerage, or pharmacy benefits
• Experience designing and measuring causality between outreach and claim impact
• Working knowledge of how health plans pay for care: deductibles, accumulators, claims
• Experience selecting or implementing an operational platform (case management, CRM, or similar) and managing external partners

Benefits

• Standard health and wellness benefits
• Alternative medicine coverage
• Flexible PTO
• Up to 16 weeks paid parental leave
• Paid holidays
• 401k program
• Transportation perks
• Education reimbursement
• 2 days of paid paw-ternity leave

About the company

Gravie's mission is to create health benefits for small and midsize businesses and their employees. The company is led by industry veterans and is well capitalized.