Graymatter Robotics
IT Systems Engineer
Los Angeles - HQ. Posted a month ago
The role
The IT Systems Engineer will own IT across the organization, covering internal infrastructure, fleet management, customer site support, and government enclave compliance. You will serve as the primary IT escalation point and manage PC fleet provisioning and troubleshooting.
What you will do
- Serve as the primary IT escalation point
- Own PC fleet management including provisioning, imaging, Ansible-based configuration, and Teamviewer enrollment
- Troubleshoot and resolve GPU driver issues and kernel update problems
- Build SOPs for technical fixes
- Support internal IT requests including tool integrations, access management, onboarding and offboarding, and network configuration
- Assist with government enclave maintenance and compliance logging
- Own the IT intake process and ticketing workflow
- Work with DevOps on CI runner uptime, VPN setup, DNS, and internal tooling deployments
- Field customer site IT support for activation machines, license servers, and network misconfigurations
- Reduce or replace reliance on external IT contractor
Required qualifications
- 2 to 5 years of hands-on experience in IT systems administration, infrastructure, or a related technical role
- Strong working knowledge of Linux
- Networking fundamentals
- Experience with configuration management tools such as Ansible
- Basic scripting in Python, Bash, or PowerShell
- Experience with containerization (Docker, Kubernetes)
- Ability to troubleshoot independently
- Comfortable working onsite at our Carson, CA office with some travel to customer sites
Nice to have
- Ubuntu preferred
- Experience supporting both internal employees and external production environments
- Familiarity with MDM or RMM tools such as NinjaOne, JAMF, or Kandji
- Exposure to AWS
- Familiarity with compliance frameworks such as CMMC, NIST 800-171, or ITAR
- Experience with monitoring and alerting tools such as Prometheus, Grafana, or ELK
- Track record of writing documentation and SOPs
Benefits
- medical
- dental
- vision
- unlimited PTO
- 401(k) plan + employer match
- regular offsite events
- discretionary fund for enhancing productivity
Before you apply
- Applicant must be a U.S. citizen or national, U.S. lawful permanent resident, Refugee under 8 U.S.C. § 1157, or Asylee under 8 U.S.C. § 1158
About the company
GrayMatter Robotics is a Physical AI company headquartered in Los Angeles building Factory SuperIntelligence. They deliver systems through a Robots-as-a-Service (RaaS) model.