Program Manager, Korea GTM (Contract)

The role

This Program Manager will support the day-to-day operations of the Korea GTM team. You will coordinate work across pipeline management, quoting, contracting, billing, and customer follow-up.

What you will do

• Review Salesforce opportunities for missing or inconsistent stages, close dates, next steps, ownership, and required fields.
• Coordinate updates with account owners and maintain accurate records.
• Prepare materials for weekly pipeline and forecast reviews.
• Track partner-sourced opportunities, including stale records and ownership handoffs.
• Check that requests for quotes, contract amendments, signatures, and order processing contain necessary information.
• Coordinate requests with Deal Desk, Legal, Billing, and GTM Systems.
• Investigate missing invoices and questions about billing periods, seats, and credits.
• Maintain practical checklists for direct and reseller transactions.
• Maintain a consolidated tracker of sales operations requests.
• Identify overdue requests and issues and escalate through appropriate channels.

Required qualifications

• 1+ years of experience in Sales Operations, Revenue Operations, Deal Operations, program coordination, or a related field, or equivalent demonstrated capability.
• Practical experience using Salesforce or a similar CRM for opportunity management, data maintenance, and reporting.
• Strong spreadsheet skills, including the ability to reconcile information across sources and identify errors or gaps.
• Experience coordinating requests across multiple teams and following them through to completion.
• Professional proficiency in Korean and English.
• Strong organizational skills, attention to detail, and sound judgment when prioritizing competing requests.
• Experience handling customer and commercial information within established access and approval processes.

Nice to have

• Experience in B2B SaaS, cloud services, or usage-based business models.
• Familiarity with reseller or channel partner operations.
• Experience with quoting, electronic signature, contract management, billing, or customer support systems.
• Experience working between Korea-based teams and regional or global functions.
• Demonstrated use of AI tools or lightweight automation to improve operational efficiency.

About the company

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