Partner Operations, Academy (contractor)

The role

This contractor will run day-to-day systems and coordination for the Community Trainer Program and Academy Jams. You will manage partner onboarding, cohort administration, records, communications, and program delivery.

What you will do

• Run partner and participant onboarding for the Community Trainer Program.
• Maintain accurate partner, trainer, and cohort records across approved systems.
• Coordinate invitations, calendars, reminders, materials, office hours, and participant communications.
• Track prerequisites, attendance, assessments, teach-backs, and completion.
• Coordinate system access, data handoffs, and operational issues with internal teams and delivery partners.
• Build and maintain checklists, standard communications, dashboards, and operating procedures.
• Manage delivery workplans for assigned Jams including registration, vendors, staffing, and day-of support.
• Coordinate with the Academy Partnerships Lead and event and instructional colleagues.
• Track expenses, dependencies, and risks.
• Collect program and event feedback and recommend improvements.

Required qualifications

• Experience in program operations, partner operations, training administration, or another role where accurate records and consistent execution matter.
• Experience supporting cohorts, partner networks, or recurring programs involving onboarding, scheduling, participant communications, and completion tracking.
• Ability to notice missing information and conflicting records and follow through until they are resolved.
• Confidence managing spreadsheets, shared databases, and program systems.
• Hands-on experience coordinating in-person or hybrid events.
• Ability to communicate clearly with partners and internal teams.
• Ability to prioritize across recurring operations and event deadlines.

Nice to have

• Worked in education, workforce development, nonprofit, or community programs
• Familiarity with train-the-trainer models

About the company

OpenAI Academy works with nonprofits, educational institutions, community organizations, and other partners to bring practical AI learning to the people they serve.