Power Operations Desk Operator

The role

You will staff a 24/7 desk to monitor data center loads, on-site generation, and grid conditions in real time. You will execute curtailment and dispatch actions to keep sites within interconnection agreements.

What you will do

• Monitor real-time telemetry across a fleet of data center sites and flexible interconnection assets.
• Execute dispatch and curtailment instructions from utilities and ISOs/RTOs.
• Follow and help improve operating procedures, checklists, and escalation paths.
• Document every action in the shift log.
• Coordinate with utility control centers, data center facility teams, and GridCARE engineering.
• Identify alarms, anomalies, and data quality issues.
• Conduct thorough shift turnovers.
• Participate in drills, post-event reviews, and continuous improvement.
• Senior operators mentor junior staff and lead complex events.

Required qualifications

• Ability to work a fixed 12-hour day or fixed 12-hour night schedule, including weekends and holidays, on-site in Johnson City, TN.
• Strong situational awareness, attention to detail, and discipline to follow procedures.
• Clear, professional communication over the phone and in writing.
• Comfort working with software dashboards, alarm systems, and spreadsheets.
• High school diploma or equivalent.

Nice to have

• Technical or military background
• Associate's degree in electrical, energy, or a related field
• Experience in a utility control room, generation dispatch, NOC, or a similar 24/7 operations environment
• Working knowledge of SCADA/EMS systems, demand response, or DER/DERMS operations
• Familiarity with ISO/RTO market and reliability operations (PJM, MISO, TVA, ERCOT, or similar)
• NERC System Operator certification

Benefits

• Medical, dental, and vision coverage
• 401(k) retirement plan
• Flexible paid time off
• Twelve observed holidays plus two floating holidays
• Holiday pay for holidays worked or falling on a day off
• Equity
• Paid training
• Support for NERC certification and continuing education

Before you apply

• Offers are contingent on a background check
• Offers are contingent on a pre-employment drug screen

About the company

GridCARE helps data centers connect to the grid faster by identifying available capacity and operationalizing flexible interconnections. Their Power Operations platform provides real-time monitoring and dispatch.